Can I return my order?
How do I return my package?
- Within 3 days after receiving your order you need to lett us know through e-mail or a ticket in your online account (if you made one while ordering online) that you wish to make an exchange. Always provide us with your ordernumber & name
- After receiving your exchange wish you will receive an affirmation with all info about our fast exchange service en the correct adress to return your package to.
- Follow the instructions in the e-mails to ship back your return in the most economic way.
- Wrap your Waist Cincher in the Original plastic packages with the labels still connected to the product. Your Waist Cincher must be clean and free from hair/stains/fluff just like you received it.
Where do I have to ship the Return Package to?
We work with multiple warehouse locaties, the package needs to be returned to the correct warehouse. That is why you always receive the correct return adress after we received your return report.
How fast will my exchange be processed?
Your exchange will be processed within 5 working days after the warehouse received the return package.
How will I receive my exchange?
Help to determine your size will always be provided to you automatically when you want to exchange. All questions to help you with your size has been e-mailed to you after you reported your wish to exchange.
Within how many days do I need to send the package back?
What are the costs of returning the package?
Always ship back insured, just like we shipped it to you and deliver to our warehouse (you received the correct adress). Never choose a pick up location, the warehouse does not pick up packages from other locations.
Do I need to pay extra for an exchange?
- Received free shipping? Shipping costs exchange needs to be paid (online payment method of choice)
- Paid for shipping? We will send your exchange to you within the Netherlands and Belgium with no extra costs.
Conditions to be able to exchange your Waist Trainer
- Let us know within 3 working days after receiving your package that you want to make an exchange. E-mail us at email@example.com or send in a ticket in your online account. Always mention your name and order number.
- Waist Trainers must be returned within 7 days. This term is binding and includes weekends and holidays. Returns that have not been received within this term will not be accepted.
- The Waist Trainer may show no traces of use such as: wrinkles/dents/creases/stains/(body) odors/fluff/hair. Also the product must not be stretched. If this is the case, the return is not accepted. Never try on a waist trainer for more than 10 minutes and always wear a clean shirt underneath while fitting.
- The labels/tickets must still be attached to the Waist Trainers.
- Waist Trainers can only be exchanged. There are no money refunds.
- Ship back your product in the ORIGINAL PACKAGING with tickets/labels attached to the product, folded neatly, no hair, no stains and in the shipping box with the original packing slip.
- Keep your tracking number you will receive when bringing your return package to the Service Point as proof of your return.
We ask you to carefully handle the product and packaging. Have you done more than necessary to try on the product, we can not accept the return. This way we assure our customers that the product is new and that we take care off our products.