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Exchange & Return

Can I return my order?
 
Yes, you can exchange your Waist Trainer for a different model/color/size.
 
How do I return my package?
 
  • Let us know you want to exchange (just go to Contact on the homepage to send us a message or you can message us through your online account). State your ordernumber and full name.
  • Within two business days you will receive your RETURN LABEL by e-mail.
  • You can pay for the RETURN LABEL with a paymentlink you receive by e-mail. Choose the desired paymentmethod: iDEAL, Mister Cash, Bancontact, Visa, Mastercard.
  • Print the return label and stick it on the original shipping box.
  • Pack your Waist Trainer in the original plastic packaging with tags/labels still connected to the product, clean and free from hair/stains/fluff just like you received it.
  • Take your package to a Service Point of your choice. There is always a service point in your neighborhood. When you receive your RETURN LABEL through e-mail you can easily pick the most nearby Service Point.
 
What is the return adress?

On the RETURN LABEL we already filled in all the adress and orderdetails for you.
 
How long does it take for my exchange to be processed?

Your return shipment will be controlled and processed within 5 working days after the warehouse has received the return shipment.
 
How will I receive my exchange?
 
We will provide you with a credit code. Fill in your creditcode at "Discount Code". Press "Apply" and "Proceed to Checkout". Now you will end up in the Checkout Menuge where you can complete your exchange as a normal order. You can see the reduced value of the Credit Code on the total amount.
 
Within how many days do I have to return?
 
To exchange a Waist Trainer (hygiene product) your return package must be received within 7 days in our warehouse. With the use of your RETURN LABEL your parcel will always be returned to our warehouse on time.
 
How much does the Return Label cost?

We will send you a return label by e-mail which you can use to ship back your package. We pay a part of these costs for you and the remaining amount can be paid with a payment method of your choice. By email you will receive all the information and a payment link.
  • Netherlands RETURN LABEL 6,99 euros
  • Belgium RETURN LABEL 12.99 euros
  • Germany RETURN LABEL 12.99 euros
 
Do I need to pay extra for exchanging?
 
When we shipped your order free (from 75 euro) the costs for shipping the exchange will not be free.
If you paid for shipping (below 75 euro) the costs for shipping the exchange within the Netherlands, Belgium and Germany will be free.
 
Conditions to be able to exchange your Waist Trainer
 
  • Let us know within 3 working days after receiving your package that you want to make an exchange. E-mail us at info@diewilihebben.com or send in a ticket in your online account. Always mention your name and order number.
  • Your RETURN LABEL is valid for 3 workdays. Waist Trainers must be returned within 7 days. This term is binding and includes weekends and holidays. Returns that have not been received within this term will not be accepted.
  • The Waist Trainer may show no traces of use such as: wrinkles/dents/creases/stains/(body) odors/fluff/hair. Also the product must not be stretched. If this is the case, the return is not accepted. Never try on a waist trainer for more than 10 minutes and always wear a clean shirt underneath while fitting.
  • The labels/tickets must still be attached to the Waist Trainers.
  • Waist Trainers can only be exchanged. There are no money refunds. 
  • Ship back your product in the ORIGINAL PACKAGING with tickets/labels attached to the product, folded neatly, no hair, no stains and in the shipping box with the original packing slip.
  • Keep your tracking number you will receive when bringing your return package to the Service Point as proof of your return.

Important

We ask you to carefully handle the product and packaging. Have you done more than necessary to try on the product, we can not accept the return. This way we assure our customers that the product is new and that we take care off our products.
 
What does the hygiene legislation means?
 
Shapewear is a product that falls under the Hygiene Law. Legally, the return of our products is not possible.
 
We understand that you will no always choose the correct size at once. For that reason we provide an additional service to exchange a Waist Trainer once for a different size or a different model (if the provided above return conditions are respected). This service is not mandatory, but because we want to satisfy our customers with the best products, service and advice we offer this additional service. Be aware that the right of refund does not apply.
 
Taken into account the hygiene legislation and to ensure a flawless product for a new customer, we apply a strict return policy. A returned Waist Trainer undergoes a special inspection in our warehouse. In this way we ensure that our products are always brand new for a prospective new client.
 
Note: Caffeine and slimming gels and creams, wraps, booty lifters (underwear), bootylifting workout leggings (underwear), Bodyshapers (underwear) and Fruit Infuser bottles can not be exchanged/returned.