Can I return my order?

 
 
No, Waist Trainers & Bodyshapers are underwear. That is why the Dutch Hygienic rules for online shopping state these items cannot be returned.
 
But we provide you with an extra service and that is why with us you can exchange your Waist Trainer one time for a different model/color/size. 
 
 

How do I return my package?

 
  • Within 3 days after receiving your order you need to lett us know through e-mail or a ticket in your online account (if you made one while ordering online) that you wish to make an exchange. Always provide us with your ordernumber & name
  • After receiving your exchange wish you will receive an affirmation with all info about our fast exchange service en the correct adress to return your package to. 

 

  • Follow the instructions in the e-mails to ship back your return in the most economic way.

 

  • Wrap your Waist Cincher in the Original plastic packages with the labels still connected to the product. Your Waist Cincher must be clean and free from hair/stains/fluff just like you received it.

 

 

Where do I have to ship the Return Package to?

 

We work with multiple warehouse locaties, the package needs to be returned to the correct warehouse. That is why you always receive the correct return adress after we received your return report.
 
 
 

How fast will my exchange be processed? 



Your exchange will be processed within 5 working days after the warehouse received the return package. 

 
 

How will I receive my exchange?

  
 
You will receive an unique discount code through e-mail from us after the warehouse has processed your return package. With this code you shop the new size / item you want to receive online. Fill in your discountcode at "discountcode", press "apply" and finish your order like you finish an order the normal way. The amount of your discountcode will now be deducted from the total amount. If the total amount is ZERO just choose a payment methode and finish the order normally. 
 

Help to determine your size will always be provided to you automatically when you want to exchange. All questions to help you with your size has been e-mailed to you after you reported your wish to exchange.

 
 

Within how many days do I need to send the package back?

 
 
To use our service of exchanging a Waist Cincher (hygiene product) your return package needs to be received in our warehouse within 7 workdays after you received it from us.
 
 
 

What are the costs of returning the package?



Always ship back insured, just like we shipped it to you and deliver to our warehouse (you received the correct adress). Never choose a pick up location, the warehouse does not pick up packages from other locations.
The most economic Shipping options are:
  • The Netherlands DPD Insured Package 6,25 euro
  • Belgium DHLFORYOU 10 euro
 
 

Do I need to pay extra for an exchange?

 
 
Within the Netherlands your package with a value over 50 euro has been shipped to you with no charge. And to Belgium your package has been shipped to you with no charge. 
  • Received free shipping? Shipping costs exchange needs to be paid (online payment method of choice)
  • Paid for shipping? We will send your exchange to you within the Netherlands and Belgium with no extra costs. 
 
 

Conditions to be able to exchange your Waist Trainer

 
 
  • Let us know within 3 working days after receiving your package that you want to make an exchange. E-mail us at info@diewilihebben.com or send in a ticket in your online account. Always mention your name and order number.
  • Waist Trainers must be returned within 7 days. This term is binding and includes weekends and holidays. Returns that have not been received within this term will not be accepted.
  • The Waist Trainer may show no traces of use such as: wrinkles/dents/creases/stains/(body) odors/fluff/hair. Also the product must not be stretched. If this is the case, the return is not accepted. Never try on a waist trainer for more than 10 minutes and always wear a clean shirt underneath while fitting.
  • The labels/tickets must still be attached to the Waist Trainers.
  • Waist Trainers can only be exchanged. There are no money refunds. 
  • Ship back your product in the ORIGINAL PACKAGING with tickets/labels attached to the product, folded neatly, no hair, no stains and in the shipping box with the original packing slip.
  • Keep your tracking number you will receive when bringing your return package to the Service Point as proof of your return.
 


Important

 

We ask you to carefully handle the product and packaging. Have you done more than necessary to try on the product, we can not accept the return. This way we assure our customers that the product is new and that we take care off our products.
 
 
 

What does the hygiene legislation means?

 
 
Shapewear is a product that falls under the Hygiene Law. Legally, the return of our products is not possible.
 
We understand that you will no always choose the correct size at once. For that reason we provide an additional service to exchange a Waist Trainer once for a different size or a different model (if the provided above return conditions are respected). This service is not mandatory, but because we want to satisfy our customers with the best products, service and advice we offer this additional service. Be aware that the right of refund does not apply.
 
Taken into account the hygiene legislation and to ensure a flawless product for a new customer, we apply a strict return policy. A returned Waist Trainer undergoes a special inspection in our warehouse. In this way we ensure that our products are always brand new for a prospective new client.
 
Note: Caffeine and slimming gels and creams, wraps, booty lifters (underwear), bootylifting workout leggings (underwear), Bodyshapers (underwear) and Fruit Infuser bottles can not be exchanged/returned.